Part 1: Answer the module review questions listed below. These questions were chosen to demonstrate your understanding and help you assess your progress.

1. Why is the readiness process so important to an ERP implementation?

2. What project areas need to be assessed in a readiness process?

3. What is included (and not included) during the stabilization timeframe?

4. Why is knowledge transfer important to the long-term stability of the ERP system?

5. What are the 5 areas addressed in post-production support

Part 2: You were tasked to provide training for a user group for a new ERP system that your organization is about to launch. Prepare two agendas; the first training is for the user group before the system “Go- live and the second agenda for the user group after “Go-Live.” What items will you cover in each training session? How would the training session be conducted? Explain your answer.