Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are important you as a customer. What must a pizza delivery service accomplish so that would make it reasonably satisfied? What could a pizza delivery service do that would make it really unique and create a differential advantage? Part II as the manager: for this part of the exercise, you will be a team member, lists all of you team members, create a master list, group the items on your list under a series of major headings: ex. condition of delivered pizza or quick on time. Make a list of pizza delivery process design requirements that your pizza delivery will have to meet. Think about measurable standards; measures that make your process effectively and efficiently. What do you think that these measures will be useful? (Hot pizza when delivered)

1. Make a list of pizza delivery attributes that are important to you as a customer.

2. Combine your list with the lists of a few other class members and categorize the items under a series of major Headings.

3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement.

4. Design a process that meets your requirements. Describe it by using a flowchart similar to those shown in Exhibits 7.4 7.5 and 7.6