Question
Read the case study CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE and give the following answer: Draw a simple process flow diagram illustrating the different
Read the case study “CRUISE INTERNATIONAL, INC. A VIRTUAL SERVICE CASE” and give the following answer:
Draw a simple process flow diagram illustrating the different steps a guest must go through to receive specific service, such as embarkation, arranging shore excursions, etc.
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Operations Management
Authors: Gerard Cachon, Christian Terwiesch
2nd International Edition
1260547612, 978-1260547610
