Read the case: “The Pizza Connection to accompany” and respond to the following:

What strategy does Pizza Connection wish to utilize in how it interacts with the customer and how should the physical layout of the restaurant be planned to maintain consistency with that strategic focus? Understand, I am not talking here about "Great service!" or "As fast as you want it!" Certainly, all important brand indicators and differentiators. Rather, how does the Pizza Connection choose to service its customers and what does that call upon customers in return? And what are a few aspects of the restaurant physical layout necessary to achieve that service design?