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Read the Citibank: Performance evaluation HBR case study and answer the following: Assume that you are Lisa Johnson. Evaluate James performance based on financial measures,

Read the “Citibank: Performance evaluation HBR case study” and answer the following:

Assume that you are Lisa Johnson. Evaluate James’ performance based on financial measures, strategy implementation, customer satisfaction, control measures, and people standards. Provide support for your ratings. Put yourself into Lisa Johnson’s shoes.

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