Read the five components of strategic human resource management; recruitment and selection, training and development, performance appraisal and feedback, pay and benefits, and labor relation. Read the case "Effective managing human resources at the Four Seasons".

Respond to these questions.

How does Four Seasons use the five components of strategic human resources to stay competitive and realize Isadore Sharp's vision of providing customer with combined experience of closeness and personal of small hotel and amenities level of large business oriented hotel.

Which component of Four Seasons' human resource management stand out to you, and why?