Scenario: The HR Director of the management consulting firm you work for has tasked you, as HR Training Manager, with writing a summary of who, what, when, where, and why for a training program that one of the managers says is needed for existing and new consultants. He has only provided a brief description of the problem. Lately the firm has been receiving complaints that the consultants are offending the various employees at client firms. The manager suggests a week long training program to address the problems. The HR Director recognizes this is a vague description and maybe an inflated view of the training needed. He relies on you to provide him with a summary of the training steps involved and a possible outline of a training program.

Describe the steps involved in addressing the request for a training program. What training methods would you use and why? Describe a 1-day training schedule using the training methods you described above concerning the scenario and what might be included in a 1-day training in brief detail. Explain how the training methods you chose and the training you would provide would improve employee performance.

Demonstrate your understanding of the information presented in the weekly reading assignments by defining terms, explaining concepts, and providing detailed examples to illustrate your points.