Small businesses need people who can perform the production and other technical tasks. However, small business also need people with a variety of soft skills, such as interpersonal skills and the ability to adapt and quickly switch roles. Do you think technical and soft skills are equally trainable? Is one set more important to a small business? What arc the implications of your positions on these issues for developing a training program for a small business?

Small businesses need workers who can perform their tasks and satisfy customers. Some workers, however, have some areas of deficit. For example, one worker might have difficulty with technical aspects of a job, such a measuring and estimating costs for customers. Other employees might have great quantitative skills and have no problem with this technical aspect of the job. However, some of these employees may have inadequate interpersonal skills and have difficulty interacting with customers and making sales.