Suppose that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Requirements:

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training.

Justify why you selected the training method that you did.

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.