Suppose you are in charge of a large mailing to the alumni of your college, inviting them to contribute to a scholarship fund. The letters and envelopes have been individually addressed (mailing labels were not used). The letters are to be processed (matched with correct envelope, time estimated to be 0.2 minutes each), folded (0.12 minutes each), and stuffed into the correct envelope (0.10 minutes each). The envelopes are to be scaled (0.05 minutes each), and a large commemorative stamp is to be placed in the upper right hand corner of each envelope (0.10 minutes each).

a) Make a process chart for this activity, assuming that it is a one person operation.

b) Estimate how long it will take to stuff, seal, and stamp 2,000 envelopes. Assume that the person doing this work is paid S8 per hour. How much will it cost to process 2,000 letters?

c) Consider each of the following process changes. Which changes would reduce the time and cost of the current process?

• Each letter has the same greeting "Dear Alumnus or Alumna." instead of the person's name.

• Mailing labels are used and have to be put on the envelopes (0.10 minutes each).

• Pre-stamped envelopes are used.

• Envelopes are stamped by postage meter which can stamp 200 letter per minute.

• Window envelopes are used.

• A pre-addressed envelope is included with each letter for contributions (adds 0.05 minutes to stuffing step)

d) Would any of these changes be likely to reduce the effectiveness of the mailing? If so. which ones? Why?