The leader of your client organization has observed a lack of flexibility and a slow decision-making process in many of the departments. He believes that he is not serving his customers well, and has decided to move to a team environment and to push many of the decisions to the lowest possible levels. In other words, he wants to create a team-based, empowered organization. Several of his best managers are resisting the idea strongly. They not only feel that many employees are not ready for the change, but they also believe that they personally could never change from a "command and control" style to allowing more participation

Is the CEO is trying to lead or manage this change initiative? You should focus on that if you think this CEO to lead or manage this situation, and why you think that? Often the CEO trying to lead and manage at the same time, some just lead, and others just manage the change initiative, but in this situation what do you think? That’s what you had to emphasize.