What is really going on? What are the problems? What is the main issue? How do the problems relate? What are the underlying issues? Describe how or why these issues developed. from answering these question you should have a main issue/ problems. Now comes the next parts: research the problem or issue you have identified to help frame the issue and to make connections to secondary issues. Decide how to “solve” or manage the issue. Consider who should be involved what their responsibilities might be, strengths and weaknesses, and so on. Identify at least two alternative solutions and analyze their strengths and weaknesses, (or describe why or why not they would be effective). Select the best alternative and explain how you will measure effectiveness. Summarize the scenario, but do not restate the scenario. Identify key points, the stakeholders, setting and situation. include what problems/issue you identified with the case study research on the problem/issue how would solve/manage the problem/issue two alternative solutions alternative one – with pros and cons (or strengths and weakness) alternative two - with pros and cons (or strengths and weakness) best solution include which alternative is best and how will you know that it is the best conclusion end with a conclusion that addresses how to evaluate the effectiveness of the solution or describe how effective measures should be measured references