Write a brief note on the case study of R R Communication and also fulfill the following reuqirements:

1. List the RR Communications single customer service center advantages.

2. Devise an implementation strategy that would guarantee the support of the Divisional Presidents for Shared Customer Service Center

3. Is it possible to achieve an enterprise vision with a decentralized IT function?

4. What business and IT problems can be caused by lack of common information and enterprise IM strategy?

5. What governance mechanism needs to be put in place to ensure common customer data and a share customer service center? What metrics might be useful?