Write a paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions:

1. What is your perception of the service the operation provides?

2. Discuss the service the operation provides to their customers

3. How do the mission, strategies, goals, and tactics of a company determine the management of the organization's service expectations? Explain.

4. Define three types of service operations. Compare and contrast them. Provide 3 to 5 examples of how service expectations are established within your organization.