You are to write an essay about your research into an operations concept and its application to a business situation. The aim of the essay is to explain to an intelligent person, with no specialized knowledge of operations management, the concept on which your research was based and the extent of its application to the operations tasks in a manufacturing or service organization.

Your essay should:

• State the operations concept and explain its meaning and relevance.

• State two (2) important areas of knowledge about the concept, preferably from recent research.

• Briefly explain a real business situation where your concept can be applied.

• Explain the most important management tasks in this business situation and the effect that the operations concept has on those tasks.