BSBXCM401 Apply communication strategies in the workplace

Part B Use communication strategies to provide work instruction

1.Prepare a role play of a team meeting

In this meeting you need to discuss the directive with your team and potential solutions for promoting the recycling targets. Read the relevant policy on recycling in Woolworths from above, then fill out the agenda below. You also need to prepare a PPT slide show of your major points which will need to be included as a PDF when you submit this workbook.

You need to include:

• The message from senior management
• The issue or problem your team needs to address
• A detailed promotional plan for customers to:
  1. inform them about Woolworths projects to reduce and reuse food waste
  2. to promote Woolworths sustainable packaging
  3. to encourage recycling behaviour and to reduce the use of plastics.

(choose only one to present in the meeting)

• Points for the team to discuss and decide the best methods to promote communications for customers.

	Meeting Agenda
Purpose, Objectives and Elements of Meeting:
Attendees:
Date and Time:
Venue:
Agenda Items:	Person Responsible	Time
List of Attachments:

The meeting should be approximately ten (10)minutes in length and involve at least two (2) participants playing the part of team members. To prepare for the role play ask participants to play their roles and brief them fully on their roles which will require providing you with feedback. It is highly recommended that you use participants from your class and conduct all role plays in workshop time. Fellow students will be familiar with the unit of competency requirements, and you won't have to do the role plays in your own time. You should read the Important Notes below to help you complete the role play successfully.

Note: You may choose to develop a set of PowerPoint slides as visual aids to run the agenda items.

2. Report to management

Once you have finished your meeting write a short report to senior management about the meetings outcomes and your team's plan to promote recycling and food waste management to your customers in Brunswick. (approx. 300 words) Use the template below for your report and add any visual images you wish to include in your promotional activity. Make sure you inform management:

2.1 How the message is designed for the audience (customers) and how it will capture attention

2.2 How the messages fit with the Woolworths Group corporate message of "Sustainability"

2.3Communication platforms, methods and techniques you believe will work best.

2.4 Feedback methods from customers about the messages

2.5 Summary of work expectations for your team and any resources you might need to make sure the communication plan is successful.

	Report
To:
Cc:
Subject: