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? ? ? ? ? ? ? ? ? ? ? ? ? i s a s u i t e o f a p

?????????????isasuiteofapplications,adatabase,andasetofinherentprocessesformanagingalltheinteractionswiththecustomer,fromleadgenerationtocustomerservice.
(TCO3 and TCO 4)
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Customer experience transformation
Enterprise resource planning
Customer intelligence
Customer relationship management

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