0 Define and describe the major capabilities and characteristics of a Group Support System. I Define and describe the major capabilities and characteristics of 3 Geographic Information System. 0 Describe the guidelines for designing a management support system. Chapter 11 . Name and describe the functions of an SCM system. Name and describe communication areas of a manufacturing firm's SCM system. . Name and describe the four key decisions in SCM related to manufacturing. . What can an organization do with a CRM system? . What common features do CRM packages offer? . What are the benefits of a well-designed ERP system.c Chapter 12 0 Name and describe the three categories of decisions in an organization. - Name and describe the phases of the Decision Making Process. 0 Name and describe the roles in the DSS environment. . Define and describe the major capabilities and characteristics of a Decision Support System. 0 Define and describe the major capabilities and characteristics of 3 Executive Information System