0 INTRODUCTION TO THE ASSIGNMENT This assignment consists of ONE scenario and FIVE questions. Flawa, a fashion retailer with over 30 years of operating in South Africa and other African countries, has had some challenges. Over the past few months, the company has lost sales and market share to competitors due to its digital footprint and integration of technology in its operations. The board has decided to increase the retailer's online presence and consider some technologies that would reach more customers, increase efficiency, and streamline their stores' processes. Having worked with various retail firms and helping them better communicate with customers, the company has hired you to help them implement various systems that will allow them to regain their lost sales and market share. Demonstrate your understanding of ICT by answering the following questions and consider how each of the concepts you will be covering can be applied in your job. QUESTION 1 [20 MARKS] As a specialist, you need to know and understand ICT concepts and their application in a retail setting because this will not only make you efficient in your job but also help you diagnose any ICT-related issues. Examine each of the four ICT concepts discussed in your study material and demonstrate how these will be useful in implementing an ICT system for Flawa.