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09 Discussion Question 3.3 l ' _ Referring to a questionnaire The Impact of the Usage of Social Media on Customer Loyalty in Mobile Application

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09 Discussion Question 3.3 l ' _ Referring to a questionnaire "The Impact of the Usage of Social Media on Customer Loyalty in Mobile Application in People's Republic of China," (1) Comment on its general appearance, question structure, and wording of the questions; (2) Provide suggestions for how the questionnaire might be improved

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