$10$

points

eBookHintPrintReferencesCheck my workCheck My Work button is now enabledItem $5$

Problem $2-7($Static$)$

The following table shows data on the average number of customers processed by several bank service units each day. The hourly wage rate is $$25,$ the overhead rate is $1\mathrm{.}0$ times labor cost, and material cost is $$5$ per customer.

Unit Employees Customers Processed $/$ Day

A $436$

B $540$

C $860$

D $320$

Click here for the Excel Data File

a$.$ Compute the labor productivity and the multifactor productivity for each unit. Use an eight$-$hour day for multifactor productivity. $($Round your "Labor Productivity" answers to $1$ decimal place and "Multifactor Productivity" answers to $3$ decimal places.$)$

b$.$ Suppose a new, more standardized procedure is to be introduced that will enable each employee to process one additional customer per day. Compute the expected labor and multifactor productivity rates for each unit. $($Round your "Labor Productivity" answers to $1$ decimal place and "Multifactor Productivity" answers to $3$ decimal places.$)$