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1. A customer told Daniel the server that he had a dairyallergy. The customer wanted to know if the chicken salad had anydairy in it. Daniel was honest and told him that he was not totallysure, but it was probably fine.

Did Daniel do the right think to keep the customer safe? Why orwhy not?

2.The customer with the dairy allergy then asked about thechicken sandwich. Now Daniel was positive that there was no dairyin the that one, so he let him know. The customer ordered thechicken sandwich and fries, and Daniel made sure to note theallergy on the order. The customer's friend ordered acheeseburger.

Did Daniel do the right thing to keep the customer safe? Why orwhy not?

3.In the kitchen, Laura the cook noted theallergen special order. She could notremember if the breaded chicken used in a the sandwich wasdairy-free., so she double-checked the label. Fortunately, it didnot have any dairy.

Did Laura do the right thing to keep the customer safe? Why orwhy not?

4.Before starting the order, Laura washed, rinsed, and sanitizedthe prep station and got out clean utensils. Then she washed herhands and put on new gloves. She used the fryer that is only forallergen special orders to cook the chicken and fries. As shefinished assembling the sandwich and plating the order, she wascareful to use the clean prep station and keep the special orderseparated from the other orders.

Did Laura do the right thing to keep the customer safe? Why orwhy not?

5. When the order was ready, Daniel confirmed with the kitchenthat it was the allergen special order. He also checked the plateto make sure that there was not anything with any dairy on it. Thenhe hand-delivered the chicken sandwich order to the customer withthe dairy allergy. Another server brought out the cheeseburger forthe customer's friend.

Did Daniel do the right thing to keep the customer safe? Why orwhy not?