$1\mathrm{.}1.$ Based on the information presented in the case study, analyse the significance of packaging within

the logistics operations of the dairy industry. Additionally, offer an overview of the packaging innovations

that have been implemented in this sector to enhance customer service.

$(20$ marks$)$

$1\mathrm{.}2.$ Considering the dairy sector, analyze the importance of forecasting and suggest the key elements

that should be emphasized to enhance forecasting precision. Support your recommendations with

pertinent examples.