$11.$ Which of the following is true of COQ measures?

A$)$ They direct attention to financial processes that help managers identify the precise problem areas that need improvement.

B$)$ They forecast customer satisfaction and employee satisfaction, which are useful indicators of long$-$run performance.

C$)$ They provide immediate short$-$run feedback on whether quality$-$improvement efforts are succeeding.

D$)$ They help managers evaluate costs and benefits of incurring prevention and appraisal costs