1. 1. Which scenes of the 1st video Herb Kelleher illustrate Southwest Airlines employees' affective, continuance, and normative commitment to the company respectively? https://www.youtube.com/watch?v=jggvkabsfbE&t=15s

2. Regarding the flight attendant who is speaking in the 2nd video, if you have to guess about his commitment to Southwest, what would you most likely say? How would you evaluate his job performance illustrated in the video? In your view, how are commitment and performance related to each other? https://www.youtube.com/watch?v=1AE_hjOLDtU&t=1s