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1. [10 marks] A researched overview (between 700 and 1,000 words, single-spaced) of the skill/competency assigned to your team. This overview should include references to

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1. [10 marks] A researched overview (between 700 and 1,000 words, single-spaced) of the skill/competency assigned to your team. This overview should include references to the theories and concepts discussed in class that related specifically to your assigned topic. You should include at least three references from external sources properly cited both in text and in your bibliography 2. [10 marks] A 1-page Study Table (like the activity templates we have used in class) on your skill/competency, as a reference sheet for RBC employees. Your table must include the following information: . A definition of the skill . 5 realistic workplace situations that represent poor demonstration of the skill/competency and what specific behaviour could be done to improve it (e.g. Teamwork - Poor = doesn't show to meetings; Improvement = confirm attendance with meeting organizer) 5 examples of how the skill/competency is used in the workplace 5 specific tips an employee at the Royal Bank of Canada can use in the workplace to improve the skill/competencypl[:["] The Scenario You and your team are employees at CoachforLife, a consulting company in downtown Toronto. CoachforLife's specialty is providing "soft skills" training to corporate clients. A new client, Royal Bank of Canada (RBC), has just hired you to develop a series of training manuals on soft skills competencies. Written Requirements The Royal Bank of Canada (RBC) has requested the following

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