1. (10pt) Describe the steps in the process model for forming and implementing successful supply chain relationships. What step(s) do you feel is (are) most critical? Q2. (10pt) What is meant by "collaboration" between supply chain organizations? What are the different types of collaboration? Q3. (10pt) a) What are the basic types of 3PL firms, and which are in most prevalent use? b) Why do some firms choose not to use the services of 3PL firms? c) To what extent are clients/customers satisfied with 3PL services? What is the relative importance of cost, performance, and value creation as determining factors for evaluating and selecting 3PLs? Q4. (5pt) Discuss the differences between the terms metric, measure, and index. Q5. (5pt) There are seven factors in the successful development of supply chain metrics. Name them, and select any two to discuss in more detail. Q6. (5pt) Discuss the metric classification scheme that has been developed by the Supply Chain Council and defined in the Supply Chain Operations and Reference (SCOR) model to measure the performance of Process D1: Deliver Stocked Product