1) 2) 3) T/ F: The sales pipeline is an estimation of sales revenue that will be generated in upcoming months and can include inquiries, quotes, and sales orders. systems are used by retail companies and comprise terminals, credit card swipers, cash drawers, bar code scanners, and receipt printers. T / F: Customer segmentation is a type of analytic that identifies important attributes about customers, such as buying patterns, in order to know them better and describe their \"personas.\" ? ? is measured by using social media KPIs that comprise the attitudes and feelings people have about a company and its brand and products. ? ? knowledge is knowledge that people have gleaned from years of working in a particular industry and/or for a particular company. Define CRM and discuss how it evolved. Where do ERP and CRM overlap? What activities are involved in order fulfillment?? What are the types of service activities supported by FSM software? How does FSM software enable technicians to be more productive