1 45F Mystery Shopper Report 2023 E Q 1 of 2 J v - + Automatic Zoom Mystery Shopper Report Purpose To use your knowledge of Customer Relations to compare and contrast customer relations levels in the marketplace. Overview Think of a product or service that you would like to purchase, even if you have no intention of obtaining it right now. In succession - in person, as well as via the web and by telephone, virtually visit to at least four (4) stores, have a salesperson at these stores try to sell you on the product or service. You may or may not choose to buy the product or service, however, you still must visit at least four (4) companies, each: Via the web.

Purpose To use your knowledge of Customer Relations to compare and contrast customer relations levels in the marketplace. Overview Think of a product or service that you would like to purchase, even if you have no intention of obtaining it right now. In succession - in person, as well as via the web and by telephone, virtually visit to at least four (4) stores, have a salesperson at these stores try to sell you on the product or service. You may or may not choose to buy the product or service, however, you still must visit at least four (4) companies, each: To use your knowledge of Customer Relations to compare and contrast customer relations levels in the marketplace. Overview Think of a product or service that you would like to purchase, even if you have no intention of obtaining it right now. In succession - in person, as well as via the web and by telephone, virtually visit to at least four (4) stores, have a salesperson at these stores try to sell you on the product or service. You may or may not choose to buy the product or service, however, you still must visit at least four (4) companies, each: 1. Via the web 2. By telephone 3. In Person That is a total of twelve (12) experiences. Format Use the report format in the 'Report Writing Guidelines' for additional recommendations. Write about the kind of relations you received including: What was done correctly, What are some areas needing improvement, and Relate your knowledge of Customer Relations principles from the course and your own personal experience Ensure you state: What the product or service is you are researching, and Which company would/did you purchase the product/service You may chose to include advertising copy that relates to the exercise, particularly if there is a discrepancy between it and what you are presented with online