1. Aboba tea franchise approached a management consultant because they were losing customers. What can management consultants offer that would add value to a client. Provide examples.

2. Your client has aresort by a lake. Previously the lake was famous for it's fishing as well as other non-motorized water sports such as kayaking and swimming as well as hikes in the surrounding hills. Recently, due to developments upstream, the lake has shrunk and the water line is now almost one kilometer away from the resort as compared to only 50 meters in the early years. The number of visitors have dropped and the resort has been operating at a loss for the past two years. They have had to let go of many staff. They are uncertain whether they should continue the business or not. They wonder what other options would be available to them.

1. What kind of consultancy do you think you should offer them?
2. What kind of value would the consultant be able to provide them?
3. What kind of outcomes can the client expect from the project?

3.The management consultant must play various roles in managing a consulting project such as informational, decisional and interpersonal roles. In the following scenarios, please identify the type of roles that the consultant must play.

1. The consultant met a government agency representative regarding getting their health supplement product approved for the Malaysian market
2. The consultant called for a meeting of employees in the client's organization to gather information on why there was a drop in productivity
3. The consultant needed to solve a dispute between the client and customer regarding an invoice for delivery of materials that was not per specification.
4. The consultant met a government agency representative regarding obtaining a permit to develop a property in a heritage site.
5. The consultant called for a meeting of employees in the client's organization to brief them about the new security policy