1) A branch office of an insurance company processes 12,000 claims per year. The average processing time is two weeks. On average, how many claims are being processed at a time? Assume that the office works 50 weeks per year

2) Consider a process consisting of five steps that must be performed in sequence with no waiting between steps. That is, perform task A first, followed by B, and so on in alphabetical order. The task requirements and resource allocations for these tasks are in the following table.

Station	Activity time for a single worker (min/unit)	# of workers
A	10	2
B	6	1
C	16	3
D	8	1
E	5	1

The manager of this process would like to analyze the current configuration and identify opportunities for improvement. To help him, answer the following. (Fill out with numbers only, keep three digits after the decimal if not whole numbers):

What is the bottleneck?(Fill out with letter in this problem)

What is the capacity of this process?

What is the flow time in mins?

What is the cycle time in mins?