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1. A company conducted a consumer research project to ascertain customer service ratings from its customers. The customers were asked to rate the company on

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1. A company conducted a consumer research project to ascertain customer service ratings from its customers. The customers were asked to rate the company on a scale from 1 to ? on various quality characteristics. One question was the promptness of company response to a repair problem. The following data represent customer responses to this question. The customers were divided by geographic region and by age. Use analysis of variance to analyze the responses. Let c = BLUE. Graph the cell means and observe any interaction. m

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