1. A company would like to increase sales to new clients. Which action should the company focus on to meet this goal described?

A. Emphasizing business development

B. Improving product delivery to the customer

C. Managing accounts effectively

D. Improving customer service operations

1. How does knowing a customers needs improve a salespersons ability to successfully achieve sales goals?

A. It provides the salesperson an opportunity to disclose competitive information

B. It controls the sales process by giving the salesperson more information

C. It allows the salesperson to customize solutions for the customer

D. It helps the salesperson find ways to lead the customer