1. A Crew Trainer needs to be a good communicator. Good communication is essential when training, and when providing coaching and feedback to other Crew.

Describe a time when you had to communicate to another person during a really busy time in the restaurant. What did you do to make sure that your message was clear and understood?

Describe the situation:

What did you do?

What was the result?

2. Our customers are the most important part of our business. A Crew Trainer needs to focus on the right things to ensure that all of our customers receive great QSC.

Describe a time when you had lots of different things to do. Tell us how you prioritised these things to make sure that customers received great QSC.

Describe the situation:

What did you do?

What was the result?

3. Crew Trainers support the Management Team by helping to solve problems on shifts. Describe a time when you had a problem that needed to be solved. It can be a problem that occurred on shift, or a situation outside of McDonald's.

Describe the situation:

What did you do?

What was the result?

4. McDonald's QSC procedures were developed to make sure that we address customer needs while keeping our customers, employees and food safe. Crew Trainers must role model correct procedures and ensure that others around them follow correct procedures as well. Describe a time when you have had to use your knowledge of McDonald's procedures to help another Crew person.

Describe the situation:

What did you do?

What was the result?

5. Crew Trainers are part of the Training Team. As a team, Crew Trainers need to work together to make sure that every Crew person receives the training and coaching they need to deliver great QSC.

Describe a time when a team you have been part of has had to work together to achieve a goal or a difficult task. (This could include a sporting team, a school team or a work team).

Describe the situation:

What did you do?

What was the result?

6. Becoming a Crew Trainer is a big commitment. You need to perform your role as a Crew person and also be a role model, coach, teacher and expert while you are working. Becoming a Crew Trainer has benefits for you and for the restaurant.

Describe the situation: If you are promoted to a Crew Trainer position, how would this benefit you?

What did you do? If you are promoted to a Crew Trainer position, how would your contribution impact your restaurant?