1. a. Explain THREE (3) different types of control that are used in organisations. Useexamples to support your explanations.(15marks)

b. Write brief notes explaining the basic control process used in organisations.(10 marks)

2.You have been newly appointed as team leader of a sales department consistingof 5 team members.The team has not been performing well recently and youwant to focus on reducing conflict and increasing team performance.

a. Explain THREE (3) strategies you would use to manage the situation above. Why would you use these strategies?(15 marks)

b. As a team leader, what TWO (2) actions would you take to manage social loafing problems in your team?(10 marks)

3. As the senior sous chef in your organisation, you are responsible for conducting training for your team members. Explain FIVE (5) reasons why training activities must be implemented in organisations.(25 marks)