1. A fishbone diagram is the same as a(n) ___________________________ chart a) Ishikawa b) Pareto c) Flow d) Control 2. Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer? a) The project scope will include metrics for quality. b) Quality metrics will be applied to the project scope. c) Quality is the process of completing the scope to meet stated or implied needs. d) Quality is the process of evaluating the project scope to ensure quality exists. 3. Which of the following is most true about quality? a) It will cost more money to build quality into the project. b) It will cost less money to build quality into the project process. c) Quality is inspection-driven. d) Quality is prevention-driven. 4. You are the project manager for the KOY Project which requires quality that maps to federal guidelines. To ensure you can meet these standards, you have elected to put the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following? a) The cost of doing business b) Cost of quality c) Cost of adherence d) Cost of non-conformance 5. __________________ is the preparation of the quality aspects of the project which define the criteria, tolerances and processes of both the project and the product/service being produced. Your answer 6. ___________________ is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. Your answer 7. Another term for the Pareto principal is the _________________________ rule. Your answer 8. Although quality is the responsibility of everyone, quality should be further defined down to specific roles within the project team and suppliers to ensure quality is checked at planned intervals. True False 9. Product specifications as described in a technical specification sheets are not quality specifications. True False 10. Checking that the project itself is meeting quality requirements is a quality activity. True False 11. Considering the Cost of Quality is only important once the Planning phase of the project is entered. True False 12. Checklists are useful for ensuring that tasks have been carried out and therefore could be considered as a quality control tool. True False 13. Higher quality usually means higher costs. True False 14. Why is the definition of quality critical to the success and acceptance of a project? Your answer 15. List and describe the quality activities often carried out during the Initiation phase of the project life cycle? Your answer 16. What is the difference between Quality Assurance and Quality Control? Your answer 17. Which types of Quality Control tools would be useful for investigating the root cause of a problem? Your answer 18. Describe the effect of not considering quality