1. A form of CSR information that helps managers evaluate the savings generated by using fewer natural resources in a companys operations is known as a(n) _____ measure.

	a.	corporate efficiency
	b.	eco-efficiency
	c.	sustainability
	d.	responsibility

2. Sometimes the phrase corporate social responsibility is used interchangeably with the phrase

	a.	corporate outreach
	b.	corporate efforts
	c.	sustainability efforts
	d.	sustainability outreach

3. An important consideration in establishing a measure map includes determining the

	a.	leading and lagging indicators
	b.	mission of the organization
	c.	standard costs of the products being manufactured
	d.	net income of the company

4. Ivell Packaging Company produces paper and plastic packaging products. All of the following may be considered an initiative undertaken as a part of the companys CSR efforts except

	a.	hosting a health and wellness fair for the employees and the community
	b.	training customer service employees on the latest upgrade to the technology used to take orders from customers
	c.	installing a cafeteria and coffee shop in response to an employee questionnaire about workplace well-being
	d.	investing funds in equipment to reduce the amount of plastic waste generated by the production process

5. Which of the following is not a correct example of a performance target?

	a.	Achieve 50 hours of training time per production employee per year.
	b.	Reduce employee turnover by 25% in the next 12 months.
	c.	Increase on-time deliveries to customers by 75% in the next quarter.
	d.	Include the internal processes component in the balanced scorecard.