1. A housekeeping function that is performed in the evening is

a) Property Management

b) Turndown service

c) Restock amenities

d) Sort linen

2. _________ refers to the number of items that must be on hand to support daily, routine housekeeping operations.

a) Par

b) Inventory

c) Low inventory

d) Required Inventory

3. _________ meant to catch any problems that may have been overlooked during cleaning.

a) Guestroom audits

b) Room inspections

c) Quality controls

d) Engineering audits

4. The pantry is referred to as a

a) Storage room in housekeeping for chemicals

b) Storage area on each floor or building where linen is stored

c) Room in the laundry department where linen is stored

d) Room for the storage of spreads and duvets

Matching Type

a. Cabana		Report that allows the housekeeping department to identify the occupancy or condition of the property's rooms.
b. Room Status Discrepancy		Use to communicate information about guest services within the hotel
c. Duvet		Guest who is on another visit and was not pleased on their last visit and complained
d. Room status report		Room adjacent to the pool area, with or without sleeping facilities, but with provision for relaxing on a sofa.
e. DND Card		Items that are important to the guestrooms and are not expected to be used up or taken away by the guest.
f. Handle with Care		Portable container for storing and transporting cleaning supplies carried on a room maid's cart.
g. service directory		Placed on the outside of the guestroom door and indicates not to be bothered.
h. Burnishing		Situation in which the housekeeping department's description of a room's information status differs from the front office.
i. Guest essentials		Quilts filled with down feathers or synthetic fibres. Many hotels use them with a decorative cover
j. Hand caddy		Polishing the floor with a high-speed floor machine to achieve an extremely high gloss

Define each.

1. Starting from the point before you enter the guest room, clearly outline how you would clean the guest room?

2. Identify and explain one (1) type of clean

3. As the executive housekeeper, the general manager has instructed you to reduce your department's operational costs. State two (2) items you would target to achieve this reduction.

4. Give your interpretation of the term 'capital budget'

5. How can a capital budget be used to reduce costs?

6. Select any two (2) of the following types of linens and two (2) factors to be considered before purchasing each item

Bed sheets	Pillowcases
Bath towels	Curtains/Drapes

Types of Linen	Factors

7. As the Linen Room Team Lead, you realized the monthly linen room inventory has revealed differences between the receiving stock and issuing stock. State and explain three (3) measures would you implement to ensure this does not reoccur?

8. As the newly promoted Guest Room Supervisor and a member of your Environmental Committee, recommend two (2) actions that can reduce energy costs in guest rooms.

1.

2.

9. Differentiate between "performance standard" and "productivity standard"

10. Select one of the following departments and state its connection to housekeeping

Food and Beverage

Maintenance

Security

Sales & Marketing

11. Deep cleaning is a normal activity carried by the housekeeping department. Highlight how best to deal with deep cleaning that will benefit the department and has a limited negative impact on the guests

12. Do you agree or disagree with the practice that a room attendant who has reached the age of 65 and older and is unable to achieve the same level of productivity and performance standards compared to younger team members should be removed from their position? What would you recommend? Give reasons