1. A leader who wants to instill an organizational culture that encourages ethical behavior will

A. set lofty goals regarding employment relationships, even if the organization cannot deliver on those goals.

B. make sure to only solicit input from management regarding ethical concerns; employees tend to exaggerate the issue.

C. provide training programs for leaders and teams on adopting and implementing the organization's ethical values.

D. discourage employees from whistle-blowing or registering complaints as this only creates a negative atmosphere.

2. What step of the organizational socialization process is an employee in who is learning all aspects of a business in order to develop mastery in one or more skills?

A. challenging work assignments

B. training to develop capabilities consistent with culture

C. adoption of cultural value policies

D. role model to sustain culture

3. In "Change Competency: Harley-Davidson's Culture," Richard Teerlink changed the company's culture by

A. restructuring top management.

B. having employees give product demonstrations.

C. increasing employee involvement at all levels.

D. by improving employee reward systems.

4. The term used to refer to multiple cultures being present within an organization is

A. countercultures.

B. subcultures.

C. microcultures.

D. multicultures.

5. External adaptation and survival refer to how the organization will find a niche in and cope with its constantly changing external environment.

True

False

6. In the organizational socialization process, the saying "baptism by fire" means that new employees

A. should be left to figure out work tasks on their own.

B. won't be properly socialized unless they've handled a crisis situation.

C. should be given challenging work assignments their first year on the job.

D. must outperform coworkers by any means necessary.

7. A company's reward system has little effect on its culture.

True

False

8. The aspect of an organization's culture that is communicated to its employees when leaders demonstrate the proper way of doing things is called

A. allocation of rewards.

B. role modeling.

C. sharing behavior.

D. external adaptation.

9. In Betsy's firm, each employee is given a detailed employee manual and all employees are expected to "go by the book." In addition, leaders are seen as enforcers of the written rules and standards. In which type of culture does Betsy work?

A. clan

B. bureaucratic

C. market

D. entrepreneurial

10. An organization's culture is the shared and learned values, beliefs, and attitudes of the organization's members.

True

False

11. Which of the following is a defining characteristic of a market culture?

A. The relationship between the individual and the organization is contractual.

B. An adherence to formal rules and standard operating procedures is expected.

C. Employees who have been with the firm for a long-time act as role models for newer employees.

D. There is a strong commitment to experimentation, innovation, and being on the "cutting-edge."

12. Any time Luis notices that one of his employees has made a significant contribution to the success of the companywhether in customer service, sales, or in billinghe writes a personal note to the employee to recognize their contribution to the firm. What step of the organizational socialization process does this represent?

A. rituals, taboos, rites, and stories to reinforce culture

B. rewards that sustain culture

C. careful selection

D. adoption of cultural value policies

13. Why do people typically engage in whistle-blowing?

A. They lack the power to change the practice they see as undesirable.

B. It is easier to bring the practice to someone else's attention rather than handle it themselves.

C. Employees are usually given a promotion for highlighting poor business practices.

D. They don't like the offending employee and want to see him or her get in trouble.

14. In "Communications Competency: Texas Nameplate Company" the dominant culture at Texas Nameplate is

A. a clan culture.

B. a bureaucratic culture.

C. an entrepreneurial culture.

D. a market culture.

15. Which of the following is NOT a reason why changing culture is difficult?

A. Cultures give employees identity.

B. Culture provides stability.

C. Culture helps focus its employees' behaviors.

D. Culture is the basis for a firm's mission statement.

16. Before David became the store manager at Casual Clothes for Men, he worked in the store's stockroom, was a cashier, and worked as an assistant manager. This progression of jobs relates to which step of the organizational socialization process?

A. careful selection

B. rewards that sustain culture

C. training to develop capabilities consistent with culture

D. role model to sustain culture

17. Sam told his employees they would all receive a year-end bonus from the company. Sam knew he was promising something that the company might not be able to deliver, but he wanted to keep his employees motivated. Sam is acting ethically.

True

False

18. Joe's company is most concerned with earnings and gaining market share, while Jessica's company is most concerned with research and innovation. While both companies have different notions about what is most important, the notions all represent

A. organizational mission statements.

B. organizational shared behaviors.

C. organizational cultural values.

D. cultural symbols.

19. The first step in the organizational socialization process is to

A. determine if a candidate is worthy of hiring.

B. train the employee in the company's culture.

C. provide the employee with a mentor.

D. provide the employee with a "rule book" and standard operating procedures.

20. When the Mary Kay Cosmetics company holds an elaborate ceremony to award pink Cadillac cars to its high achieving salespeople, it is an example of which organizational rite?

A. rite of passage

B. rite of enhancement

C. rite of degradation

D. rite of integration