1. a) List the three job titles of internal users that receive reports generated by General Ledger and Reporting System. How is the format and content of these reports determined?

b) External users also receive reports generated by General Ledger and Reporting System. List at least three different external users of these reports and give an example of a report other than a financial statement that would be prepared for each different external user. Each report type can only be used once. External User Example of Report

2. Compare and contrast canned software and custom software in a table format. Be specific.