1. A management control system includes the techniques to gather and use information to ________.

A) motivate employee behavior

B) evaluate performance

C) make planning and control decisions

D) all of the above

2. ________ costs provide evidence about a manager's performance. ________ costs do not provide evidence about a manager's performance.

A) Allocated; unallocated

B) Controllable; uncontrollable

C) Uncontrollable; controllable

D) Allocated; third party

3. Which one of the following is NOT a nonfinancial performance measure of customer satisfaction on a commercial airline?

A) number of lost bag reports

B) number of flights cancelled

C) number of employees with advanced degrees

D) number of flights on time