1. A neighbour attends an Open House but complains to your assistant at the door that they do not wish to give their details to be logged on to the Register as they do not wish the vendors to be told of their interest. You need to address their concerns and advise them of their rights and your obligations.

What do you do to address their concerns whilst still abiding by legislation and why?

2. Explain regulatory requirements for continuing professional development for Certificate of Registration holders:

(If this is not applicable to your state, please answer with your state name, e.g. Victoria)

3. With regards to 'Material Fact' list any two (2) professionals that may provide expert advice.

4. Which section of Australian Consumer Law deals with false or misleading representations about the sale of land?

5. There are many key components or tiers to legislation and how Acts work. These tiers are referred to as 'hierarchy'.

Provide a description of each point.

• Acts / Legislation TIER 1
• Regulations / Amendments TIER 2
• Mandatory Rules and Codes / Schedules and Appendices TIER 3
• Policy and Procedure Manuals TIER 4

6. Provide three (3) examples of what an agent MUST NOT DO with regards to photographs used in advertising of a property. Explain why.

7. The purpose of personal, property and agency profiles is to build trust with your clients. What does your marketing strategy need to outline to achieve this?