1 - A player contacted you with the following issue: "Hi! i was playing last night and i sold my Dragon Armor Set, but i just realized it might help me with a new build for the upcoming raid. i really need the sword and gloves for the extra attack speed bonus. The other items are not so important actually. Can you give itbacit to me, please \".3" After checking this player's account. you see that they have not asked for a restoration previously. l:l:l 2 - A player reports the loss of a premium item through a scam trade and would like to get it restored alongside the player being banned. "Hello! Sooo... My +18 588 Axe with Water effect Jiust got scammed. Someone came online pretending to be my friend, using the same name but spelled with a capital i instead of an L .'( They said that they could upgrade it for me, so i traded it to em. As soon as i did, they laughed in chat and then logged off