$1)$

A service industry project focuses on reducing the cycle time of a process, does it directly contribute to the Six Sigma sigma level $($DPMO$)?$

Yes, reducing cycle time always improves the sigma level.

No$,$ Six Sigma primarily focuses on defect reduction, not directly on process speed.

The impact depends on the specific process and how cycle time reduction influences defect rates.

Six Sigma only applies to manufacturing processes.

$2)$

With the rise of automation and AI in manufacturing, what is a crucial aspect of quality management to consider?

Ignoring human involvement entirely and relying solely on automation.

Implementing robust validation and verification procedures for AI$-$powered systems to ensure their accuracy and reliability.

Reducing the focus on human quality control due to increased automation.

Manual oversight remains the primary method for quality control.

$3)$

A widely used service quality model is SERVQUAL. What do the five dimensions of SERVQUAL represent?

Price, features, brand, design, and functionality.

Reliability, maintainability, durability, safety, and serviceability.

Reliability, assurance, tangibles$,$ empathy, and responsiveness.

Innovation, customization, value$-$added services, brand reputation, and marketing effectiveness.

$4)$

What is the role of benchmarking in QFD$?$

Setting arbitrary performance goals.

Comparing the product or service to the performance of competitors.

Focusing solely on internal historical data.

Ignoring industry standards.

$5)$

A dine$-$in restaurant is an example of:

Low contact high customization service

High contact low customization service

Low contact low customization service

High contact high customization service

$6)$

A hospital needs to arrange its departments for optimal patient flow and staff collaboration. What layout approach would be most appropriate?

Product layout

Fixed$-$position layout

Process layout

Cellular layout

$7)$

For a panel distributor the average daily demand is $4\mathrm{.}5$ panels per day and the shifts are $7\mathrm{.}5$ hours long. The total standard time required for all the tasks is $35025\mathrm{.}1$ seconds what is the cycle time in minutes:

$450$

$166\mathrm{.}6$

$100$

None of the above

$8)$

A line with $3$ tasks has the following processing times and assigned workstations:

Task A: $4$ minutes $($Station $1)$

Task B: $2$ minutes $($Station $2)$

Task C: $3$ minutes $($Station $3)$

What is the idle time at Station $2$ if the line operates at a cycle time of $6$ minutes?

$0$ minutes

$1$ minute

$2$ minutes

$4$ minutes

$9)$ The process of making a specific product involves molding, welding and machining. There is a batch of $3000$ such products made and among them six defects were found in molding, eleven in welding and four in machining. What is the DPMO for the entire batch?

$2000$

$6000$

$1000$

None of the above

$10)$ Consider a case of a high rework rate in the shirt stitching department, leading to delays and production cost increase. Map the following activities with their corresponding DMAIC phases$-$Consider a case of a high rework rate in the shirt stitching department, leading to delays and production cost increase. Map the following activities

with their corresponding DMAIC phases

$1$:$(C),2$:$(D),3$:$(A),4$:$(I),5$:$(M)$

$1$:$(C),2$:$(I),3$:$(A),4$:$(D),5$:$(M)$

$1$:$(C),2$:$(I),3$:$(A),4$:$(M),5$:$(D)$

$1$:$($D$),2$:$($M$),3$:$($A$),4$:$($I$),5$:$($C$)$