1. A structure of interrelated elements that enables management to plan, control, and evaluate performance is referred to as a __________________________________.

2. A measuring device that identifies what is happening in a process being controlled is referred to as a(n) _____________________.

3. A device for determining what is happening in a process being controlled is referred to as a(n) ______________________.

4. A device that alters behavior if the control system indicates a need to do so is referred to as __________________________.

5. An operation whose exact nature cannot be observed is referred to as a(n) ___________________.

6. A set of formal methods used to plan and control the cost-generating activities of an organization is referred to as a(n) _________________________________.

7. The underlying set of assumptions about an organization and the goals, processes, and values that its members share is referred to as __________________________________.

8. How costs change relative to changes in production or sales volume is referred to as ____________________.

9. Three groups of elements affecting the design of a cost management system are __________________, __________________, and __________________.

10. The study of the differences between a current and a proposed cost management system is referred to as ________________________.

11. A packaged business software system that allows an organization to improve the quality and timeliness of information as well as integrate and standardize information is referred to as a(n)

_______________________________________.