1) A system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is known as:

a. Process flow control model.

b. Total quality management (TQM).

c. Statistical process control (SPC).

d. Enterprise resource planning (ERP).

2) in which of the following layouts does the product remain stationary?

a. Process layout b. Fixed-position layout c. Intermittent organization d. Product layout

3) Which of the following involves the buying of all materials needed by the organization?

a. Inventory control

b. Scheduling

c. Logistics

d. Purchasing

4) All of the following are considered inputs, except:

a. Labour

b. Services

c. Materials

d. Energy