1. According to the textbook, which type of presentation allows for the most customization? a. Formula b. problem solving c. memorized d. unstructured e, interactive need-satisfaction 2. "Sorry for taking up your time...." is a good way to start the approach because it displays a service attitude. a. True b. False 3. "Hello, my name is Harpreet" is a powerful complimentary approach statement. a. True b. False 4. "Do you know how much you could increase your yield by improving your fertilizer application accuracy?" Is an example of which type of approach? a. referral approach b. premium approach c. customer benefit approach d. shock approach 5. It is best to avoid eye contact while shaking hands a. True b. False 6. If you want the ability to anticipate the prospects response, you should use the following approach: a. customer curiosity approach b. customer shock approach C. customer centric approach d. customer benefit approach e. customer surprise approach 7. When using the SPIN approach you should describe your product after asking situational questions. a. True .b. False 8. When presenting to a group, it is most important in the approach to establish who you are and a. Why you are better than the competitors b. Your company's history C. Your competitor's wrongdoings d. The roles of the other people in the room