1) Acton's Maple Syrup sells Maple Syrup in the Quebec tradition, using a wood fired evaporator to create the product. In the evaporator, the sap is boiled for several hours at a temperature of 104 C, until the sugar content and other molecules attain magically a level of 66%, known as 66 degrees Brix. It takes an average of 40 litres of sap to make one litre of maple syrup. They then filter it for impurities, and then bottle the fine golden syrup into 500 ml glass bottles. As Acton's follows older Quebec Syrup-making traditions, it uses an older pour method to fill its bottles, where each bottle is filled to a certain level on the glass bottle. This is estimated to deliver the 500 ml they publish on the label. The young nephew of the owner, Michel, began to manage operations and utilize his recent Operations Management skills. Michel wanted to ensure his filling process was delivering so that the average fill was 500 ml. After sampling they felt the highest fill rate could not exceed 502 ml, and no lower than 498 ml. The fill averaged 500 ml. per bottle. The sampling revealed some variability, and the standard