1. An orange juice producer has found that the fill weights (weight of product per container) of several of its orange juice products do not meet specifications. If the problem continues, unhappy customers will stop buying their product. Outline the steps that they should take to solve this problem. Provide as much detail as you can.

2. Bicycles are being stolen at a local campus. Campus security is considering changes in bike rack design, bike parking restrictions, and bike registrations to try to reduce thefts. Thieves have been using hacksaws and bolt cutters co remove locks from the bikes: Make a problem statement for this situation. How will an improvement team use the problem statement?

4. During the past month, a customer-satisfaction survey was given to 200 customers at a local fast-food restaurant. The following complaints were lodged:

Complaint Number of Complaints

Cold Food 105

Flimsy Utensils 20

Food Tastes Bad 10

Salad Not Fresh 94

Poor Service 15

Food Greasy 9

Lack of Courtesy 5

Lack of Cleanliness 25

Make a Pareto chart with this information.

5. A local bank is keeping track of the different reasons people phone the

bank. Those answering the phones place a mark on their check sheet in

the rows most representative of the customers' questions. Given the following check sheet, make a Pareto diagram:

Credit Card Payment Questions 245

Transfer Call to Another Department. 145

Balance Questions. 377

Payment Receipt Questions. 57

Finance Charge Questions. 30

Other. 341

Comment on what you would do about the high number of calls in the "Other" column.

6. Once a Pareto chart has been created, what step would you take to deal with the situation given in question 5 in your quality improvement team.

9.Brainstorm 10 reasons why a computer might malfunction.

11.Draw/make a why why diagram for how you ended up taking this particular class.

13. WP Uniforms provides a selection of lab coats, shirts, trousers, uniforms, and outfits for area businesses. For a fee, W Uniforms will collect soiled garments once a week, wash and repair these garments, and return them the following week while picking up a new batch of soiled garments.

At WP Uniforms, shirts are laundered in large batches. From the laundry, these shirts are inspected, repaired, and sorted. To determine if the process can be done more effectively, the employees want to create a flow chart of the process. They have brainstormed the following steps and placed them in order. Create a flowchart with their information.

Remember to use symbols appropriately.

Shirts arrive from laundry.

Pull shirts from racks. Remove shirts from hangers.

Inspect. Ask: Does shirt have holes or

other damage? Make note of repair needs.

Ask: Is shirt beyond cost-effective repair?

Discard shirt if badly damaged. Sort according to size.

Fold shirt. Place in proper storage area. Make hourly count.

16. Create cause-and-effect diagrams for (a) a car that won't start, (b) an upset stomach, and (c) a long line at the supermarket.

17. Create a force-field diagram for Question 2 concerning bike thefts.