1. An organization's ... include owners, employees, customers, suppliers, and members of the community in which the organization is located.

2. As a manager, what kind of decisions will you be making?

simple

complex

predictable

all of the above

3. When making a complex decision as a manager, you need to determine how much _______ you will need to make the right one.

publicity

information

emotion

empathy

4. A devil's advocate intentionally takes on the role of a:

critic

manager

employee

customer

5. What technique can a manager use to prevent suppression of dissent when facilitating group decision-making?

encourage everyone to speak up and contribute

assign a devil's advocate

help group members find common ground

have diverse members in the group

6. .... is the tendency of decision makers to remain committed to a poor decision, even when doing so leads to increasingly negative outcomes.

7. Conflict can be a good and constructive factor in:

decision-making

conflict management

problem-solving

all of the above

8. The reactive system of decision-making is quite useful in dangerous and harmful situations when feeling intense:

fear

hatred

sympathy

empathy

9. It is impossible for organizations to do well while also deciding to do good.

TRUE

FALSE

10. Which of the following is NOT an example of placing the importance of short-term profits over the needs of stakeholders?

dumping industrial waste from a manufacturing plant into a source of drinking water

displacing residents to build a commercial property

dismissing employees because of bad performance reviews

tampering with the results of a drug trial to get it approved

11. .... is the generation of new or original ideas.

12. When managers must decide between several bad options, they must make a decision that minimizes:

negative reactions

harm

busy work

hurt feelings

13. The harm from relationship conflict arises at least in part because feeling personally attacked will cause an individual to revert to the .... system of the brain. 14. Elena, the city procurement manager, saw on the weather report that a severe tri-county blizzard is expected the following morning. She immediately calls all the salt suppliers and asks for expedited delivery of twice the city's usual order for that afternoon. Which system of decision-making did Elena choose to use in this situation?

methodical

ethical

reactive

reflective

15. Emotions can serve as a powerful signal about what we should do, especially in situations dealing with:

social implications

financial implications

legal implications

ethical implications

16. Which of the following are examples of decisions made by top management?

big

complex

major

small

17. Having emotional intelligence is an innate quality. People either have it, or they don't.

TRUE

FALSE

18. Programmed decision-making can be taught:

fairly easily

selectively

with difficulty

inexpensively

19. What might be the best way that an effective manager deals with conflict?

avoid it

confront it

report it to senior management

all of the above

20. Poor decision-making can lead to lower:

workload

employee pay

employee health

productivity

21. Isabella is a small-farm farmer in an area that experienced unpredictable rainfall this year. Many of her decisions depend upon predictable rainfall information, including what seeds and fertilizer to buy, the optimal time and location to plant, when to hire additional labor, and the prices of the crops. Finding next year's projected rainfall unpredictable, Isabel is planning next year's growing season under conditions of:

conflict

uncertainty

duress

certainty

22. Bounded rationality is the idea that complex issues cannot be completely rational because we may not be able to grasp all the possible:

alternatives

costs

problems

issues 23. Rosa is a managing partner at a law firm where she oversees its operations among other responsibilities. Today's partner meeting became heated when she proposed creating an accounting division within the firm instead of outsourcing the services. Half of the partners agreed that doing the accounting in-house is a smart decision, while half were adamant about not changing processes. This disagreement among partners is an example of what type of conflict?

relationship conflict

routine conflicts

process conflict

complex conflicts

24. What should a manager do to reduce bias when making a non programmed decision?

engage in critical thinking

make mental shortcuts

talk to people

be creative

25. Which of the following are advantages experience brings when managers make decisions?

It enables managers to recognize when to minimize the time spent making decisions on less important issues.

It helps managers know what additional information to seek before making a non-programmed decision.

It helps managers develop methods and heuristics to quickly deal with programmed decisions.

all of the above.

26. Which of the following is NOT an outcome of Microsoft's culture change?

improved financial performance

a new mission statement

the CEO's dismissal

more innovative products

27. Managers reach better non programmed decisions when they generate more than two alternatives in the second step. The following are ways to generate more options EXCEPT:

not rushing the process

talking to other people

thinking creatively

creating more problems

28. Managers reach better non programmed decisions when they generate more than two alternatives in the second step. The following are ways to generate more options EXCEPT:

not rushing the process

talking to other people

thinking creatively

creating more problems

29. Why do managers sometimes make unethical decisions?

Because most managers are just doing what senior executives would want them to do

Because there's no such thing as ethics in management

Because managers haven't considered the ethical implications of their actions

Because managers are short on time

30. "Everyone is happy with our company's policies. This means that there is no need to get feedback from our new employees." This statement is an example of which type of fallacy?

genetic

bandwagon

appeal to tradition

appeal to emotion